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FREQUENTLY ASKED QUESTIONS

Sometimes orders don’t get “linked” to your name and email address.  This is likely due to checking out as a “guest”.  If you run into this issue and can’t find your past orders, email or call Customer Care and they can get your orders saved under your name.  To prevent this from happening in the future, sign into your account before you begin to shop.

We want you to be happy with any purchase you make from My Girlfriend’s Quilt Shoppe!  There are times when a return is necessary and we will make every effort to make that happen for you.  If you need to return an item, please do so within 30 days to receive a return back to the card used.  After 30 days, you will receive store credit to use on your next purchase.  Nothing is returnable without prior authorization.  Online Classes, Digital/Downloadable Patterns, Fabric Cuts, Opened Embroidery CD’s, Patterns, Club Memberships.  If you have any questions, we are happy to assist in any way.

If you have a prepaid label, repackage item(s) in the box they came in (or one of similar size). If you are returning an item due to a change of mind, you will not have a prepaid label and can use any box you prefer.  Include a copy of the invoice and a note as to why you are returning it.  Item(s) should be in their original packaging and unused.  Write “ATTN: Customer Care” on the outside of the box.  Once we receive it, we will process it right away.

At MGQS, we like to offer options for our customers.  When it comes to Blocks of the Month or similar subscriptions, this means different shipping dates to go with each one.  However, we have a schedule for each project and can let you know those shipping dates.  These dates can be found on the product page online or please email us and we will respond within 24 hours or sooner!

Our goal is to get your merchandise to you as quickly as possible! Our usual turnaround time from when we receive your order and get it shipped out the door is 3 days.  Sometimes, there may be a delay and one of our Customer Care members will reach out to you and make you aware of the situation.

Call 425-213-2339 Customer Care will answer.  If you need the Logan or Sandy store, you can be transferred right away.  Sandy also has a direct line to call: 801-647-7339

Contact us via email [email protected]

For Kimberbell Events, we send the kit out 1 to 2 weeks before the event.  As for the supplies for classes, double check to make sure you have purchased anything that is not included in the class fee.  Patterns and kits are sold separately unless specifically noted.  We will get those items shipped as fast as possible.

Most of our classes require a separate purchase for the pattern.  There are links provided in the description section of the online class product page to make it easier to find the right product.  There are a few exceptions to this and are usually noted.  For example our Youth Sewing class includes 6 patterns with the purchase of the session.  Our Sweet N’ Simple Series also includes 6 patterns and are only available with the purchase of the series.  Also, on occasion, Kris will add a free class to the purchase of a Kimberbell Bench Pillow pattern or kit as an extra bonus for your business!

To watch our classes, you will need to set up your computer to use Zoom.  Three days before the class begins, you will receive an email with the notes from the instructor and the link for Zoom.  An hour before the class starts, you will receive the same email that was sent three days prior as a reminder the class is about to begin.  Most of our classes and events are recorded.  Two to three days after the class has aired, you will receive one last email with the link to the replay.

When an item is missing from your order, first view your invoice to be sure that no notes were made informing you that an item will be coming at a later time. If there are no notes on your order, contact Customer Care by email at [email protected] or call us at 435-213-3229

If something arrives broken, please contact us as soon as possible so we can get a replacement sent out right away!

When we offer coupons, there are some exclusions, the biggest one being items that are already discounted. If you notice certain items not receiving the discount you expect, it is either because they are already on sale or the coupon does not apply to that item. Also, coupons have expiration dates and if you are experiencing issues, check the date. It might have expired. As always, if you have any questions, please contact Customer Care.

Our kit team does their very best to provide you with a professional and complete kit. Because each kit is constructed individually and by hand, there are occasions when a piece might be short or there is a missing item. We encourage you to inspect your kit as soon as it arrives. The sooner you can bring these discrepancies to our attention, the better. If it is beyond 30 days we may not be able to supply the same fabric or specialized item.

When you order from our website, there are perks as a club member. You will receive 50% off most classes and often a discounted or free pattern is available to members. To see your discounts applied in your cart, sign in to your account before you begin to shop. If a discount isn’t showing up and you believe it is in error, let us know!

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