FREQUENTLY ASKED QUESTIONS

Sometimes orders don’t get “linked” to your name and email address.  This is likely due to checking out as a “guest”.  If you run into this issue and can’t find your past orders, email or call Customer Care and they can get your orders saved under your name.  To prevent this from happening in the future, sign into your account before you begin to shop.

Our goal is to get your merchandise to you as quickly as possible! Our usual turnaround time from when we receive your order and get it shipped out the door is 3 days. Sometimes, there may be a delay and one of our Customer Care members will reach out to you and make you aware of the situation.

When an item is missing from your order, first view your invoice to be sure that no notes were made informing you that an item will be coming at a later time. If there are no notes on your order, contact Customer Care by email at info@mygirlfriendsquiltshoppe.com or call us at 435-213-3229 (closed on weekends).

If something arrives broken, please contact us as soon as possible so we can get a replacement sent out right away! You can reach out to Customer Care by email at info@mygirlfriendsquiltshoppe.com or call us at 435-213-3229 (closed on weekends).

Our kit team does their very best to provide you with a professional and complete kit. Because each kit is constructed individually and by hand, there are occasions when a piece might be short or there is a missing item. We encourage you to inspect your kit as soon as it arrives. The sooner you can bring these discrepancies to our attention, the better. If it is beyond 30 days we may not be able to supply the same fabric or specialized item.

Shipping is always $6.99 to any order in the United States!

We want you to be happy with any purchase you make from My Girlfriend’s Quilt Shoppe!  There are times when a return is necessary and we will make every effort to make that happen for you.  If you need to return an item, please do so within 30 days to receive a return back to the card used.  After 30 days, you will receive store credit to use on your next purchase.  Nothing is returnable without prior authorization.  Online Classes, Digital/Downloadable Patterns, Fabric Cuts, Opened Embroidery CD’s, Patterns, Club Memberships are not eligible for returns.  If you have any questions, we are happy to assist in any way.

If you have a prepaid label, repackage item(s) in the box they came in (or one of similar size). If you are returning an item due to a change of mind, you will not have a prepaid label and can use any box you prefer.  Include a copy of the invoice and a note as to why you are returning it.  Item(s) should be in their original packaging and unused.  Write “ATTN: Customer Care” on the outside of the box.  Once we receive it, we will process it right away.

For Kimberbell Events, we send the kit out 1 to 2 weeks before the event.  As for the supplies for classes, double check to make sure you have purchased anything that is not included in the class fee.  Patterns and kits are sold separately unless specifically noted.  We will get those items shipped as fast as possible.

Most of our classes require a separate purchase for the pattern.  There are links provided in the description section of the online class product page to make it easier to find the right product.  There are a few exceptions to this and are usually noted.  For example our Youth Sewing class includes 6 patterns with the purchase of the session.  Our Sweet N’ Simple Series also includes 6 patterns and are only available with the purchase of the series.  Also, on occasion, Kris will add a free class to the purchase of a Kimberbell Bench Pillow pattern or kit as an extra bonus for your business!

To watch our classes, you will need to set up your computer to use Zoom.  Three days before the class begins, you will receive an email with the notes from the instructor and the link for Zoom.  An hour before the class starts, you will receive the same email that was sent three days prior as a reminder the class is about to begin.  Most of our classes and events are recorded.  Two to three days after the class has aired, you will receive one last email with the link to the replay.

When we offer coupons, there are some exclusions, the biggest one being items that are already discounted. If you notice certain items not receiving the discount you expect, it is either because they are already on sale or the coupon does not apply to that item. In addition, coupons have expiration dates. If you are experiencing issues, check the date. As always, if you have any questions, please contact Customer Care.

When you order from our website, there are perks as a club member. You will receive 50% off most classes and often a discounted or free pattern is available to members. To see your discounts applied in your cart, sign in to your account before you begin to shop. If a discount isn’t showing up and you believe it is in error, let us know!

You can call our Customer Care team at 435-213-3229 or email us at info@mygirlfriendsquiltshoppe.com.

We want to assure everyone that My Girlfriend’s Quilt Shoppe is still thriving, and we have exciting new opportunities to reach a broader audience that lies ahead of us! We look forward to new ways of selling machines online, along with unparalleled education and service through technology. We look forward to a new warehouse as well as building a brand-new event center in Logan, Utah where we can focus on both small and large events, bringing quilters together from near and far. We want to emphasize that this change is not the end of our business, but rather the beginning of an exciting new chapter! We remain committed to serving our customers and to being a leader in the quilting industry. 

We value education and want to ensure you are in love with your machine and know all the ins-and-outs. We will have education be virtual for the convenience of being in your own home! With that being said, we also offer in-person appointments through June 17 (call to schedule a time), or after June 17 in our Logan store. Make a drive up to Logan and we’ll even treat you to some Aggie Ice Cream! 😉

We are happy to demo any machine or group of machines you are thinking about! Simply fill out the questionnaire found on the product page beforehand so that we can be steered toward your needs and wants when it comes to your creative endeavors. We will set up a phone call, video chat, or even an in-person appointment with you at any time that is convenient for your schedule. There is no obligation to purchase. Enjoy the time spent with a machine expert who can help assist you in finding the right machine for you.

Yes! We will still have machine experts available for any machine service or repair needs. Machine services and repairs will be located at our Logan location. We will also have a virtual machine team readily available to contact if there are any machine issues that arise. We will continue to service any Baby Lock, Janome or Handi Quilter machine that was purchased through us through August 31st in our Sandy, Utah location. (Hours will vary for drop-off and pick-up, which we will announce as the time comes closer).  

Your machine purchase was and is important to us. We have promised to take care of you, and this we will do! We have partnered with two wonderful and trustworthy quilt shops along the Wasatch Front who will serve as drop-off and pick-up centers for you after August 31st. If you would rather not make the drive to Logan yourself, take advantage of dropping off your machine needing service to Quilter’s Crossing in American Fork, Utah or Quilter’s Attic in Bountiful, Utah. We will have a courier service each week who will make sure your machine is taken care of at our Logan facility by trained and certified machine technicians. No need to worry about the journey back and forth. We guarantee our work, as well as we will take total responsibility for anything that might happen to your machine during the transport process. In addition, should you choose to ship your machine to us, we will gladly ship your machine back to you once it has been serviced at no additional cost to you.